QUALITY SYSTEM IN PUBLIC TRANSPORT

Potreba za kretanjem i potreba za prijevozom postoji otkada postoji i čovjek. Pokretljivost ljudi se provodi pomoću različitih vrsta sredstava za prijevoz. Javni cestovni prijevoz putnika je podsustav prijevoza putnika koji redovito, tj. redovito dnevno prevozi ljude, tj. putnike, koji vole i žele putovati brzo, sigurno, jeftino, udobno, ali i jednostavno. Javni cestovni prijevoz putnika ima sveobuhvatan utjecaj na razvoj društva. Važno je napomenuti da javni cestovni prijevoz ima snažne društvene i kulturne utjecaje te oblikuje način života, a problemi vezani uz javni cestovni prijevoz imaju istaknuto mjesto u političkim programima. Prije uvođenja sustava upravljanja kvalitetom potrebno je osposobiti sve razine uprave. Svi rukovoditelji moraju razumjeti svaku fazu procesa dovoljno dobro da bi je mogli objasniti svojim ljudima. Dokaz da su shvatili je njihova sposobnost da objasne.The need for mobility and the need for transportation exsits since there exists the man. The mobility of people is carried out using different means and various types of transportation. Public road transport of passengers is a subsystem of the transport of passengers who use regular daily transport people. Travelers, who love and want to travel fast, safe, inexpensive, but comfortable and easy. Public road transport of passengers have a comprehensive impact on the development of society. It is important to note that public road transport has a strong social and cultural influences and shapes the way of life, and problems related to public road transport have a prominent place in the political programs. Therefore, before the introduction of quality management systems necessary to train all levels of administration. All executives must understand each stage of the process well enough to be able to explain to their people. Proof that they realized their ability to explain