PROTECTION OF CONSUMERS FROM UNFAIR COMMERCIAL PRACTICE OF PROVIDERS OF ELECTRONIC COMMUNICATIONS NETWORKS AND SERVICES

Operatori elektroničkih komunikacijskih mreža i usluga su trgovci vrlo snažne ekonomske moći pa zbog toga postoji neravnoteža u odnosu sa potrošačem. Jedan od pojavnih oblika u kojem se očituje neravnoteža je nepoštena poslovna praksa koju koriste operatori. U ovom radu dan je pregled instituta nepoštene poslovne prakse u obavljanju djelatnosti elektroničkih komunikacijskih mreža i usluga. U prvom dijelu rada je objašnjeno tko su stranke u odnosu te što je to nepoštena poslovna praksa i kako se ona očituje. U drugom dijelu rada su kroz primjere iz prakse, ali i neke hipotetske slučajeve obrađeni aspekti nepoštene poslovne prakse operatora. U završnom dijelu analizirano je na koji način potrošači mogu zaštiti i ostvariti svoja prava.Providers of electronic communication networks and services are traders of very strong economic power and for that reason there is apparent imbalance in relation to the consumer. One of the manifestations in which that imbalance is manifested is unfair commercial practice used by providers. This paper gives a review of the institute of unfair commercial practice in performing the activities of electronic communication networks and services. The first part of the paper explains who are the parties in this relation, what unfair commercial practice is and how it is manifested. In the second part of the paper are given actual examples, as well as some hypothetical cases to explain the aspects of unfair commercial practices of the operator. The final part analyzes how can consumers protect and achieve their rights