SERVICE ( LEAN ) MANUFACTURING

Lean je proizvodna filozofija, koja kada se uspješno implementira u poslovanje, skraćuje vrijeme koje je potrebno da proizvod stigne do kupca, počevši od narudžbe proizvoda ili usluge pa sve do isporuke i pri tome eliminira sve izvore gubitaka u procesu. Kroz ovaj diplomski rad detaljno će se objasniti temeljne karakteristike lean-a, njegovih alata i principa, kao i u kojim djelatnostima uslužnog sektora se najčešće koristi. Na primjeru teretnog terminala u Norveškoj i kontejnerskog terminala u Danskoj prikazati će se problemi koji im onemogućavaju da budu učinkovitiji u poslovanju i koje alate lean-a trebaju primjeniti kako bi postali konkurentniji na tržištu, čime bi automatski ostvarili i veće prihode, a što je još važnije poboljšali bi zadovoljstvo svojih zaposelnika.Lean manufacturing is a philosophy that, when is successfully implemented in the business, reusces the time that is necessary for the product to reach to the customer, starting from ordering products or services, all the way up to delivery, and in that process eliminating all sources of waste. Through this paper, in detail will be explained the basic characteristics od the lean, its tools and principles and in which activities in the service sector it's most often used. The example of the cargo terminal in Norway and the container terminal in Denmark will show what problems they have that prevent them from being more efficient in the business and also which tools of lean need to be applied to become more competitive on the market, which would automatically achieve more income, but what is more important they would improve the satisfaction of their employees