Case management in social work practice

U ovom radu naglasak se stavlja na metodu case management i ulogu te metode u praksi socijalnog rada. Ova metoda koristi se za liječenje osoba s psihotičnim poremećajem koji su teže suradljivi, često hospitalizirani i imaju veće poteškoće u socijalnom i radnom funkcioniranju. Korištenje ovog pristupa važno je kad je korisniku potreban veći broj usluga službe socijalne skrbi ili zdravstva. Razlikujemo nekoliko modela koordiniranog liječenja. Neki od njih su: klinički model, model personalnog osnaživanja, rehabilitacijski model itd. U Hrvatskoj je psihijatrija u zajednici slabo razvijena, a provedba case managementa uključuje elemente kliničkog, asertivnog, rehabilitacijskog modela i modela osobnog jačanja (personalnog osnaživanja). Socijalni rad je profesija koja promiče socijalne promjene, osnaživanje ljudi te rješavanje problema u međuljudskim odnosima. Case management je metoda socijalnog rada u kojoj se procjenjuju potrebe korisnika, planiraju i koordiniraju usluge, obavlja monitoring i evaluacija te se smatra suradničkom i trans-disciplinarnom praksom. Case management se u praksi socijalnog rada koristi radi procjene potreba korisnika i njegove obitelji te se nastoji poboljšati funkcioniranje korisnika i njegovu dobrobit. U cijelom procesu provedbe case managementa veoma je važan odnos case manager socijalni radnik - korisnik.This paper emphasizes the method of case management and the role of this method in social work practice. This method is used to treat people with psychotic disorder who are more difficult to work with often hospitalized and have greater difficulty in social and work functioning. Using of this approach is important when the user requires a larger number of social welfare or health services. We distinguish several models of case management. Some of them are: clinical model, the model of personal empowerment, rehabilitation model etc. In Croatia, psychiatry in community is faintly developed, and the implementation of case management involves elements of clinical, assertive, and rehabilitation models and models of personal strengthening (personal empowerment). Social work is a profession that promotes social change, empowerment of people and solving problems in interpersonal relationships. Case management is a method of social work that evaluates needs of users, plan and coordinate services, carries out monitoring and evaluation, and it is considered to be cooperative and trans-disciplinary practice. Case management in social work practice is used to assess the needs of the users and their families, and aims to improve the functioning of the user and his/her welfare. Relationship between the case manager, social worker and the user is very important in the process of the implementation of case management