Students' attitudes towards tourists and their experience in tourism

Fenomen turizma predstavlja globalnu društvenu pojavu koja se odražava na društvo u cjelini. U središtu tog fenomena stoji čovjek. Budući da turistički proces uključuje interakciju među ljudima i razmjenu njihovih kulturnih identiteta tijekom slobodnog vremena javlja se interes pedagogije za njegovo izučavanje. Znanje o odgojno obrazovnim dobrobitima turizma i pozitivan stav prema njegovim sudionicima tvore preduvjet za njegovo daljnje razvijanje i eliminiranje negativnih posljedica. S obzirom da mladi čine budućnost našeg društva i sve više pokazuju interes za turističko kretanje, cilj ovog rada se usmjerio na ispitivanje stavova mladih prema turistima i njihovo iskustvo u turizmu. Također se pokušalo utvrditi njihovo zadovoljstvo stečenim iskustvom, način putovanja kao i čestina boravka izvan mjesta stanovanja. U radu je korištena metoda anketnog upitnika na uzorku od 440 učenika koji pohađaju turističko ugostiteljsku školu i gimnaziju u Bjelovaru i Dubrovniku. Rezultati istraživanja su pokazali da učenici u prosjeku izražavaju pozitivne stavove prema turistima te pokazuju želju za upoznavanjem turista i različitih kultura. Također, prema rezultatima ovog istraživanja, pokazala se statistički značajna razlika u stavovima s obzirom na spol, na mjesto stanovanja, na vrstu škole i stupanj obrazovanja oca. Nadalje, ustanovljeno je da učenici najčešće putuju sa svojom obitelji te da veći broj učenika odlazi na putovanja ljeti nego zimi, iako je općenito visok udio učenika koji nikada ili rijetko zimuje odnosno ljetuje. Najveći broj učenika ima iskustva u turizmu kao turist i kao djelatnik u turističkoj djelatnosti.Tourism phenomenon is a global social emergence that affects the society as a whole. At the heart of this phenomenon stands a man. Since the process of tourism involves interaction between people and exchange of their cultural identities in their free time, is the interest of pedagogy involved in his studying. Knowledge about the benefits of educational tourism and a positive attitude towards its participants forms a precondition for its further development and the elimination of negative consequences. Given that young people are the future of our society and increasingly showing interest in tourism movement, the goal of this work is focused on the examination of the attitudes of young people towards tourists and their experience in tourism. It was attempted to determine the satisfaction of their experience, methods of travel as well as the frequency of traveling outside their place of residence. The method of questionnaire was used in this work on a sample of 440 students that are attending tourist management and hospitality school as well as gymnasium in Bjelovar and Dubrovnik. The results showed that students express positive attitudes towards tourists and show a desire to learn about different cultures and tourists. Also, according to the results of this study, a statistically significant difference in attitudes was found in relation to gender, place of residence, type of school and level of education of the father. Furthermore, it was found that students usually travel with their family and that more students travel during the summer than in winter, although there is generally a high proportion of students who never or rarely go on winter or summer vacations. The largest number of students have experience in tourism as a tourist and as an employee in the tourism industry