Discrepancies between intended and actual use in Activity-based Flexible Offices - A literature review

The purpose of this paper is to provide an overview of the literature addressing A-FOs, with a focus on use patterns and work conditions. The findings show that A-FOs are not always used as intended: territorial behaviours and nesting habits were recurrent in several studies. In this regard, understanding employees’ job characteristics is essential for optimal configuration of A-FOs, e.g. the type, attributes and number of workspaces. Additionally, employees\ub4 needs, spatial factors and implementation processes require special attention in order to provide supportive office environments