Automated user interaction analysis for workflow-based web portals

Success in the software market requires constant improvement of the software. These improvements however have to directly align with the needs of the users of the software. A recent trend in software engineering is to collect post-deployment data about how users use a software system. We report in this paper about a case study with an industrial partner in which (1) we identified which data has to be collected for a web-based portal system, (2) implemented the data collection, and (3) performed an experiment comparing the collected data with answers of the test subjects in a survey