Supply chain information utilization – conceptualization and antecedents

The purpose of this paper is to define the concept of supply chain information utilization and to identify and explore antecedents of information utilization. Focus is on sharing routinized and formal demand-related planning information in dyadic supply chain relationships, and utilizing the information in the receiving (supplier) organization’s forecasting, materials planning and order delivery processes. The analysis is based on qualitative analysis of three supplier-customer dyads, where the customer firm is sharing extensive amount of information. It explores how the information quality, inter-organizational collaborative relationship and communication; and intra-organizational humans, technology and organization work as antecedents of information utilization