OPTIMALISASI PELAYANAN PT.(PERSERO) PELINDO III CAB.SEMARANG BIDANG EKSPOR DI PELABUHAN TANJUNG EMAS SEMARANG

Herlambang Kristian, 51145539 K, 2018, "Optimization Services PT (Persero) Pelindo III Cab. Semarang Export Program In Tanjung Emas Port Semarang." Minithesis Port and Shipping Departement, Diploma IV, Semarang Merchant Marine Polytechnic. 1st Supervisor : Daryanto, SH.M.M. 2nd Supervisor : Heny Wahyu Wardhani, S.Pd, M.Pd. PT (Persero) Pelindo III Tanjung Emas Semarang is State Owned Enterprises that moves in the service of port that specifically handle vessels and goods that are placed in the port. In the term of giving easiness of export goods PT (Persero) Pelindo provide facilities that needs export service, but what happened in the real implementation is not same with what has been expected, therefore appears state of the problem as follows: 1) Anything in the delivery of goods in the Port of Tanjung Emas Semarang ? 2) How to minimize barriers in Tanjung Emas Port of Semarang ? 3) What efforts can be done in Tanjung Emas Port Semarang ? The purpose of the study are to increase the service of export goods, the problems are also found and it needs proper solution to increase the service of export goods. This research use the descriptive qualitative method. According to these results, it can be seen that there are still barriers when exporting goods services. Contributing factors include: how to prepare cargo at the warehouse and yard are less regular and impressed untidy, lack of readiness of loading and unloading equipment, the ship's agent are often urged to apply for permission to dock and delays in document processing. So in the end can be concluded in the explanation of this paperare the lack of ability of the load and dischare worker in placing cargo in the warehouse or stocking field, it caused the late of export goods service process. Suggest to PT.(Persero) Pelindo III Cab.Tanjung Emas Semarang for more selects the loading discharging workers especially worker export. Key wods : problems, export, PT.(Persero) Pelindo III Cabang Tanjung Emas Semarang