Transportation visibility and information sharing: a case study of actors’ requirements

Abstract: Information exchange between suppliers and customers has been extensively researched in recent years, but generally the transport operators have not been addressed. This work describes the information needs coupled with activities in an international transportation setup. To model the information necessary for each activity, an in-depth, exploratory single-case study of the intermodal transportation setup with return carriage was conducted and includes the full chain. Observations and complimentary interviews were carried out throughout the chain. The outcome of this work is an identification of the information needed to support a transportation setup involving 12 participant