Application of Quality Control Tools in Furniture Production

Primjena alata kontrole kvalitete sastavni je dio sustava upravljanja kvalitetom. Podaci o sustavu upravljanja kvalitetom dobiveni su tvrtki koja se bavi proizvodnjom namještaja. Na temelju podataka prikupljenih u proizvodnji namještaja provedena je analiza uzroka nastanka nesukladnih proizvoda primjenom klasičnih alata kontrole kvalitete. U određivanju su korišteni sljedeći alati kontrole kvalitete: dijagram uzroka i posljedica, pareto dijagram, dijagram tijeka, ispitni list, histogram, dijagram raspršenja i kontrolne karte. Pravilnom primjenom statističkih alata kontrole kvalitete dobiva se grafički prikaz kretanja vrijednosnih svojstva kvalitete kroz cijelokupan proizvodni proces, što je vrlo bitno za postizanje visoke kvalitete krajnjeg proizvoda. Cilj suvremenog poslovnog poduzeća jest pružanje proizvoda ili usluga po najvišim standardima, jer u konačnici kvaliteta predstavlja zadovoljstvo kupaca, a zadovoljstvom kupaca se postiže konkurentnost na tržištu dobara i usluga.The application of quality control tools is a structural part of the quality management system. The information about quality management system was obtained in a furniture manufacturing company. Based on the data collected in the furniture production line, the cause analysis of non comfoming products was carried out using the classic quality control tools. The following quality control tools were used for determining the cause of non comfoming products: cause and effect diagram, pareto diagram, flow diagram, check sheet, histogram, scatter diagram and control charts. Proper application of statistical quality control tools provides a graphical representation of the flow of quality properties throughout the entire production line, which is important for achieving a high-end quality product. A modern business company's objective is to provide products or services at the highest standards, because quality is ultimately customer satisfaction, and the competitiveness goods and services is achieved by customer satisfaction