IT Service Management by using ISO/IEC 20000

Debeljak, Sanja

Publication date

September 2016

Publisher

University of Zagreb. Faculty of Organization and Informatics Varaždin. Department of Information Systems Development.

Abstract

Svrha ovog diplomskog rada je objasniti upravljanje IT uslugama primjenom norme ISO/IEC 20000. U radu će se opisati svrha, zahtjevi međunarodne norme za upravljanje IT uslugama, ISO/IEC 20000 te konkretno prikazati na primjeru uslužne IT organizacije

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IT Service Management by using ISO/IEC 20000

Abstract

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IT Service Management by using ISO/IEC 20000

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