Burnout syndrome among volunteers woking with children who had a traumatizing experience

Sagorijevanje među volonterima pomagačkih struka u radu s djecom s traumatskim iskustvima Cilj ovog istraživanja bio je dobiti uvid o osobnim iskustvima volontera uključenih u rad s djecom s traumatskim iskustvima te ispitati njihova razmišljanja, potrebe i važnost unutarnjih (osobine ličnosti, motivaciju za volontiranjem te osobna očekivanja) i vanjskih faktora sindroma sagorijevanja (organizacijsku strukturu i elemente te međuljudske odnose unutar i izvan organizacije), kao i poznavanje termina sindroma sagorijevanja uz pripadne simptome te rizične faktore. U istraživanju je sudjelovalo 10 sudionika iz 5 različitih volonterskih udruga ili volonterskih programa čiji su podaci prikupljeni metodom polustrukturiranog intervjua. Rezultati pokazuju da su svi sudionici tijekom volonterskog iskustva barem jednom osjetili određene simptome sagorijevanja u radu. Također, sudionici iskazuju određena znanja o simptomima sindroma sagorijevanja, pri čemu se u iskazima više usmjeravaju na ekstremnije ishode/simptome sindroma. Vezano uz opisane unutarnje faktore sagorijevanja, volonteri iskazuju intrinzičnu motivaciju za volontiranjem, previsoka ili preniska vlastita početna očekivanja u volonterskom radu te ugodnost, ekstraverziju, emocionalnu stabilnost i otvorenost kao poželjne volonterske osobine. Nalazi o vanjskim faktorima sagorijevanja volontera pokazali su veliku važnost i potrebu volontera za edukacijom, omogućavanjem materijala za rad, supervizijom i kvalitetnom komunikacijom s kolegama i nadređenima.Burnout syndrome among volunteers working with children who had a traumatizing experience The purpose of this research is to get insight into personal experiences of volunteers involved in work with children who have traumatic experiences and to examine their thoughts, needs and the importance of internal (personality features, motivation for volunteering and personal expectations) and external factors of burnout syndrome (organizational structure and elements together with interpersonal relations inside and outside the organization) as well as knowing the terminology (definition) of burnout syndrome with its symptoms and risk factors. Ten participants from five different volunteering organizations and programs have been included in this research and their data were collected by method of half structured interview. Results showed that all participants have felt at least once a certain symptom of burnout during their volunteering work. Some participants also showed certain knowledge of symptoms for burnout syndrome. Due to described internal factors of burnout, volunteers showed intrinsic motivation for volunteering, too high or too low personal expectations in the beginning of volunteering and also comfort, extraversion, emotional stability and openness as desired volunteering features. The results about internal factors of volunteers’ burnout have shown significant importance and need for volunteers to be educated by enabling materials for work, supervision and communication with colleagues and superiors