Standards related to IT service management

Šamonik, Nikola

Publication date

September 2014

Publisher

University of Zagreb. Faculty of Organization and Informatics Varaždin. Department of Information Systems Development.

Abstract

Tema mojeg rada je standardi vezani uz upravljanje IT uslugama. Rad se sastoji od teorijskog i praktičnog dijela. U teorijskom dijelu pisao sam o kategorijama vezanima uz upravljanje IT uslugama, a u praktičnom dijelu naveo sam određene praktične primjere

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Standards related to IT service management

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Standards related to IT service management

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