Research of the user needs in the City and University Library Osijek

Autorice su provele pilot-istraživanje kojim je mjeren stupanj zadovoljstva korisnika uslugama GISKO-a. Namjera im je bila interaktivno analizirati rezultate istraživanja te sukladno tome intervenirati na upitniku kao mjernom instrumentu. Pilot-istraživanje provedeno je koncem 1997. i početkom 1998. godine, a analiza rezultata podržana je statističkim programom za računala SPSS/PC+. U radu je dan kritički osvrt na kakvoću samog upitnika te preporuka za njegovo proširenje. Na temelju prikupljenih stavova i mišljenja stotinu korisnika Gradske i sveučilišne knjižnice Osijek o njezinoj djelatnosti, autorice su komentirale dobivene rezultate deskriptivne statistike te tablice kontigencije.The authors made a pilot-survey which measures the level of satisfaction of the City and University Library of Osijek's users with the services this library offers. The intention was to develop a questionnaire which would continually follow the needs of the libraries' users. The above mentioned suggests that the trend is to analyse the results of research interactively, as well as to intervene on the questionnaire as the instrument for measuring success in congruence with the results of the research. The analysed data was collected at the end of 1997 and at beginning of 1998, while the analysis was done with the help of the statistical program for computers SPSS/PC+ Statistical Package for Social Sciences). The work gives a critical review of the quality of the questionnaire itself and contains recommendations on how the questionnaire can be further developed. On the basis of the collected atitudes of one hundred users of the City and University Library Osijek about the libraries' work, the authors commented the results acquired with the help of descriptive statistics and contigency taBLES