QUALITY COSTS IN CIVIL ENGINEERING PROJECTS

U ovom radu opisuje se struktura troškova kvalitete u građevinskim projektima. U prvom dijelu rada definiran je pojam projekta, upravljanja projektom te troška kvalitete. Prikazan je tradicionalni i suvremeni pristup upravljanja kvalitetom.. Drugi dio rada sadrži pregled modela upravljanja troškovima kvalitete, te analiza glavnih odrednica svakog pojedinog modela. Prikazuje se povezanost kvalitete i troškova u građevinskim projektima i kako jedna stavka utječe na drugu. Osim troškova i kvalitete, prikazana je i treća stavka koja je isto tako važna, a to je vrijeme. Ukoliko vrijeme ili troškovi ograničavaju projekt za očekivati je da će i kvaliteta projekta biti lošija. Budući da je svaki građevinski projekt unikatan proces važno je da su kvaliteta, troškovi i vrijeme projekta povezani i da imaju samo jedan cilj, a to je zadovoljstvo svih ugovornih strana projekta. Na kraju rada izrađena je lista izvora loše kvalitete u građevinskim projektima te su predloženi načini kako bi se u budućnosti smanjio broj projekata čije izvršenje rezultira lošu kvalitetu i izrazito velike troškove.This work describe the cost structure in construction projects. In first part of this work the project, project management and it’s cost and quality was described. It represent traditional and contemporary approach of quality managing as his moving in time. Second part of work contains a review model of managing quality expenses, and analysis the main determinants of each particular model. It shows great connectivity and expenses in construction projects and how one item affect on other. Except the cost and quality, there are the third item that is also important, and it is time. If time and expenses limit the project we can expect that project quality will also be worse. Since every construction project is a unique process, it is important that the quality, costs and time of the project are linked and that they have only one goal, which is the satisfaction of all the contracting parties of this project. At the end of the work, a list of poor quality sources was made in construction projects and there are proposed ways to reduce the number of projects in the future, which the execution results with poor quality and extremely high costs