Conflicts and mediation in working environment

Konflikti su učestali na radnim mjestima, stoga proizlazi potreba pronalaţenja načina njihova rješavanja. U poduzećima se najčešće suočavamo s dvije vrste konflikata. Strukturalni konflikt se odnosi na neslaganje s ciljevima koje treba ostvariti i načinu njihova ostvarivanja. Osobni konflikt je na emocionalnoj razini. Ključne uloge u rješavanju konflikata imaju menadţeri svih nivoa, a većina konflikata je dobra prilika za postizanje boljih poslovnih rezultata i pomaka u razmišljanju i ponašanju. Ciljevi rada su objasniti pojam konflikata, prepoznati uzroke njihova nastanka, vrste konflikata, faze razvijanja konflikata i posljedice te načini rješavanja konflikata. Konflikt je potrebno pravovremeno rješavati. Ako nema pravodobne spoznaje o uzrocima i oblicima konflikta, izostat će i spoznaja o njihovom eventualnom konstruktivnom/destruktivnom utjecaju te predstavlja ozbiljnu prijetnju daljnjem razvoju poduzeća.Since conflicts are common at work place, there is a need to find new ways to get along with them. Businesses are most often confronted with two kinds of conflicts. Structural conflict refers to disagreement with the goals to be attained and the way of achieving them. Personal conflict is at an emotional level. Managers from all levels have key roles in resolving conflicts, which are mostly good opportunities to establish better business results on the one hand, and a fundamental change of thinking and behavior on the other. The goals of final work are to explain the concept of conflict, to identify the causes of their emergence, the types of conflicts, the developmental phases of conflicts and consequences, and how to resolve conflicts. The conflict needs to be resolved in a timely manner. If there is no timely understanding of the causes and forms of conflict, there will be a lack of knowledge of their possible constructive / destructive influence and represents a serious threat to further development of the enterprise