ASSESSMENT OF PARENTAL SATISFACTION WITH NURSES ACCESS IN THE IMPLEMENTATION OF HEALTH CARE IN CHILDREN´S HOSPITAL SREBRNJAK

Uvod: Suvremen pristup liječenja bolesne djece mora biti prilagođen svakom djetetu ovisno o starosnoj dobi, pružanje mogućnosti ostanka roditelja uz dijete te njihovo uključivanje u zdravstvenu njegu i skrb za vrijeme trahjanja liječenja. Cilj istraživanja: Procijeniti stupanj zadovoljstva roditelja pristupom medicinskih sestara u provedbi zdravstvene njege u Dječjoj bolnici Srebrnjak te utvrditi postoje li značajne statističke razlike u procjeni zadovoljstva roditelja s obzirom na odjel na kojem je dijete hospitalizirano. Ispitanici i metode: Ispitanici su roditelji hospitalizirane djece u Dječjoj bolnici Srebrnjak. Korišten je modificirani upitnik za procjenu zadovoljstva Patient satisfaction with nursing care quality questionnaire (PSNCQQ). Rezultati: Sudjelovalo je 106 ispitanika roditelja djece liječene na Odjelu za dojenčad i malu i Odjelu za predškolsku i školsku dob. Na oba odjela u većem postotku su ispitanici ženskog spola. Za vrijeme liječenja 72 (68%) roditelja je imalo mogućnosti biti smješteno uz dijete. Obradom dobivenih rezultata utvrđena je visoka razina zadovoljstva roditelja pristupom medicinskih sestara u provedbi zdravstvene njege s prosječnim ocjenama iznad 4,5. Na oba promatrana odjela 100 (94,33%) ispitanika smatra da je ukupna kvaliteta zdravstvene skrbi koju su dobili za vrijeme liječenja vrlo dobra ili odlična. Najniže procjene roditelja u zadovoljstvu odnose se na tvrdnje o udobnosti i privatnosti za vrijeme boravka na odjelu. Zaključak: Ne postoji statistički značajna razlika u procjeni zadovoljstva roditelja zdravstvenom skrbi djece s obzirom na odjel na kojem je dijete hospitalizirano. Nije bilo moguće utvrditi statističku značajnu razliku za zadovoljstvo ispitanika u pristupu medicinskih sestara s obzirom na sociodemografske varijable niti duljinu trajanja hospitalizacije, starosnu dob djeteta i mogućnost smještaja uz dijete za vrijeme bolničkog liječenja.Introduction: Contemporary approach to treatment of sick children must be tailored to each child depending on their age, providing parents to stay with a child and including them in health care and nursing while they are being treated. Research goal: Assess the degree of parental satisfaction with the access of nurses to the implementation of health care in Children Hospital Srebrnjak and to determine whether there are significant statistical differences in assessing parent satisfaction with regard to the department in which the child is hospitalized. Respondents and methods: Respondents are parents of hospitalized children in Children Hospital Srebrnjak. A modified questionnaire for satisfaction assessment was used Patient satisfaction with nursing care quality questionnaire (PSNCQQ). Results: There were 106 respondents, parents of children treated in Department for Infants and Small Children and Department for Preschool and School Age Children. In both departments, the women's respondents are at a higher percentage. During treatment 72 (68%) of the parents had the opportunity to be placed with the child. Processing of the obtained results revealed a high level of parental satisfaction with the access of nurses to the implementation of health care with average grades above 4,5. At both observed departments 100 (94,33%) of respondents believe that the overall quality of health care received during treatment is very good or excellent. The lowest estimates of parents in satisfaction refer to claims of comfort and privacy during their stay at the department. Conclusion: There is no statistically significant difference in assessing the parent's satisfaction with child health care with regard to the department in which the child is hospitalized. It was not possible to determine the statistically significant difference between the satisfaction of the respondents in the approach of the nurses regarding the sociodemographic variables and the length of hospitalization, the age of the child and the possibility of staying with the child during hospital treatment