COMMUNICATION WITHIN THE EMERGENCY MEDICAL TEAM, COMMUNICATION WITH A LIFE-THREATENING PATIENT AND PUBLIC APPEARANCE AS A SKILL OF AN EMERGENCY SERVICES

Timski rad u medicini je važan aspekt organizacije kvalitetnog profesionalnog djelovanja jer je medicina timska djelatnost, a dobro organiziran i učinkovit tim podiže kvalitetu profesionalnog djelovanja što dovodi do većeg zadovoljstva bolesnika i njihovih obitelji te snižava razinu stresa kod zdravstvenih djelatnika. Timski rad predstavlja rad više stručnjaka na postizanju zajedničkog cilja, a važno je da je taj rad dobro koordiniran i povezan. Učinkovit timski rad temelji se na edukaciji te kvalitetnoj komunikaciji s bolesnicima, ali i članovima njihovih obitelji te učinkovitoj, iskrenoj i jasnoj komunikaciji među djelatnicima u hitnoj službi, što može značajno prevenirati pogreške medicinskih djelatnika u radu, nezadovoljstvo bolesnika zdravstvenom uslugom i spriječiti pritužbe na zdravstvene djelatnike. Timski rad i komunikacija pozitivno utječu na istupe zdravstvenih djelatnika u javnosti, njihovo samopouzdanje, profesionalnost te djelotvornost u hitnoj medicinskoj službi.Teamwork in medicine is an important aspect of organization of quality professional activity because medicine is a team activity and a well-organized and effective team raises the quality of professional activity, leading to greater satisfaction of patients and their families and reducing the level of stress among healthcare professionals. Teamwork is the work of more professionals in achieving a common goal, and it is important that this work is well coordinated and linked. Effective teamwork is based on education and quality communication with patients and their families, and effective, honest and clear communication among emergency staff, which can significantly prevent medical staff mistakes, dissatisfaction with healthcare providers, and prevent complaints about healthcare employees. Teamwork and communication have a positive influence on the attendance of health professionals in the public, their self-confidence, professionalism and effectiveness in the emergency medical service