Simulation of quality management processes

Straipsnyje pasiūlyta kokybės valdymo procesų modeliavimo, taikant patobulintas matricines schemas, metodika ir išskirti šios metodikos privalumai, palyginti su aprašo mojo pobūdžio procedūromis, srautų diagramomis ir tradicinėmis matricinėmis diagramomis. Išanalizuota mokslinė literatūra, kokybės valdymo sistemų standartų rekomendacijos ir kai kurių Lietuvos įmonių patirtis šia tema. Taip pat remtasi autorių darbais, rengiant dokumentus, reglamentuojančius konkrečių Lietuvos įmonių veiklą.Paper argues that international standards of quality systems offered in various descriptions of quality processes and modeling methods in many cases are one-sided. Organizations, in order to facilitate preparers and users, suggested the practical use of the article provided by matrix process management schemes for the main advantages of their application. The improved methodology proposed in relation to matrix-scheme-based presentation of quality management processes allows assessing external and internal conditions that affect the process generally, and any of its steps separately, as well as eliminating deficiencies of the practically applicable methods (textual description, flow charts, and matrix diagrams). Moreover, due to matrix schemes the procedures will become more standardised and unified. The methodology for matrix scheme modelling is beneficial for both procedure writers and users as well as enterprise managers in the following respects. Procedure writers would be provided with favourable conditions for modelling the quality management pro cess aimed at optimisation of the process steps, i.e. to merge, eliminate or insert actions required for risk mitigation and process quality improvement. Moreover, a matrix scheme ensures the integrity of quality management process; therefore, a procedure writer will have to envisage and consider all steps of the process from beginning to end. Procedure users would be able to quickly get familiar with the process steps and perceive its essence well. As the matrix scheme allows for the concentration of a fair ly large amount of multi-aspect information on the process in one page, such an amount of information would normally be adequate for procedure users. Enterprise managers would be provided with an overall picture of the level of automation of separate processes and the amount of set qualitative and quantitative indicators, as well as being enabled to take necessary decisions on process improvement and reorganization. The matrix scheme will also indicate which process phases are automatic, what information technologies are used, and it will also establish quantitative and qualitative indicators in relation to certain processes and separate process steps (actions), which will be dependent on the process owner and specific users