BPM Organization and Personnel. Part 1: Building a BPM Support Group that creates Value

Mature Business Process Management (BPM) is not achieved overnight. Typically, it takes many years of commitment to build mature BPM capability into an organization’s culture. This paper, which is the first in a series of BPM white papers sponsored by the Innovation Value Institute (IVI), will help organizations understand where they are on the BPM maturity curve, where they are trying to go, and how they can get there. Chevron Corporation, where the author worked for 30 years, serves as a primary case study throughout the series