The Adoption of E-government Services by Employees in Iran : Case study: Rasht municipality

The ability of transforming relations with citizens, businesses, and other parts of government refers to the E-Government and the usage of information technologies. This would yield different outputs such as better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information and more efficient government management. Emerging information and communication technologies increased the possibility of locating service centers closer to the clients but this is just one side of the e-government. The other side is composed of government employees who are providing e-services to citizens. This thesis deals with issue related to the adoption of e-government services by government employees. We tackle this issue through the case of the employees of Rasht municipality in Iran, particularly those working with on line payment of tax of renovation. For adoption evaluation purpose, we have chosen the model of Unified Theory of Acceptance and Use of Technology (UTAUT) to which we added the „Attitude‟ factor. In this regard, a quantitative research was performed and the data were gathered through questionnaires. Using the latent moderator structuring and ranking method, we obtained results allowing the identification of the most important factors which influence e-government adoption by employees in the case of the considered municipality.Validerat; 20120405 (anonymous