Valfrihet inom äldreomsorgen i Bodens kommun i ett brukarperspektiv

Customer choice means that customers, who are in need of a product, service or any kind of service, could have more impact and more opportunity to influence the activities they are dependent of. Customer choice models are introduced at a rapid pace today in several municipalities and counties. About Freedom of Choice Act (LOV), introduced January 1, 2009 is to facilitate this development. Today is the customers who need home care able to choose providers in the communities that have chosen to implement LOV. Now that the municipalities in the future to meet the competition they will face in the LOV, it is interesting to look at what the customers in the current situation, the possibilities of choice, think about this.My purpose was to conduct a study of user model used in the municipality of Boden. This is to be able to contribute important knowledge from this work to a subsequent, broader evaluation of the choice systemThe study is qualitative and it is conducted five interviews with customers who have home-help both through the agency of the municipality and a private provider. This was done to gain a deeper understanding of how customers perceive the choice they have been incorporated by the introduction of LOV. The theoretical framework consists of concepts: the user-oriented management model, generations, public institutions cases, the individualized society and evaluation.The results show that the generation that currently affected by the choice models do not have knowledge of what choice means for them. The information from local governments should be reviewed and adjusted so that provided this information understands what it means and what opportunities there are. The next generation in need of assisted living has grown up with entirely different conditions than the current home care clients, they have been through growing up a point to choose and cut, and only then will choice model to function as intended.Validerat; 20120620 (anonymous