Feedback : En studie av hur feedback förmedlas samt tas emot inom olika professioner

Performance measurement is used to measure the performance of employees, a way to evaluate them is by using feedback. Feedback provides the opportunity to discuss individual strengths and weaknesses and can be used to influence behaviour and in particular, to affect an individual's job performance. When feedback is to be communicated, it is important that the feedback is adapted to the person who will take advantage of it. For the feedback to be as effective as possible, the receiver of the feedback should see this as a positive thing to understand how his or her actions affect both their own and the entire organization's performance. How feedback is communicated in different professions may differ, because they are evaluated in different ways. This study aims to find out how feedback is communicated and received in different professions. To find this out, the authors have conducted a qualitative study of three different professions within the same organization. A interesting disclosure in this study is that the communication and receiving of feedback do not differ very much, depending on the profession, even though they work similarly with feedback. One reason for this may be that the study focuses on one organization and managers follow the same guidelines regardless of profession.Validerat; 20140701 (global_studentproject_submitter