EVALUASI KUALITAS WEBSITE DIGITAL LIBRARY UMM MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

Digital library is a library that manages all or part of the substance of its collections in the form of computerization as an alternative form, supplement or complement to conventional molds in the form of micro-material which is currently dominated by library collections. Digital Library is expected to make it easier for students to find books and research results. However, from the beginning until now there has never been an evaluation of the Digital Library that was reviewed in terms of its quality. In this study the respondents will be limited to FKIP faculties because based on user data from the digital library shows that of the total users, there are 2689 people with the most visitors from FKIP faculties with a total of 779 people. The reason for being sterilized to FKIP faculty is that people in the population are better able to describe in a representative way the quality of the Digital Library website of the University of Muhammadiyah Malang. This evaluation uses the method of Webqual 4.0 and Importance Performance Analysis. The results found that the usability variable with a value of 0.67, information quality 0.86, service interaction 0.71 and for the average of the overall variable 0.74. From the results of the gap analysis it was found that all variables were positive or Qi GAP> 0 which meant that the performance was as expected by the user. In addition there are conclusions obtained there are 15 attributes that enter the quadrant 1 and 3. Recommendations are in the form of suggestions to improve quality in quadrant 1 and 3 of IPA