PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA

This study aims to find out the Effect of E-Banking Services on BNI Syariah Customer Satisfaction in Yogyakarta Branch. In this study three factors were used to influence customer satisfaction at BNI Syariah Yogyakarta Branch, namely trust, convenience, and risk. This study uses a quantitative approach with sampling using probability sampling methods. Data collection techniques using questionnaires/questionnaires with a total sample of 40 respondents. The research results in the partial test (T Test) on customer satisfaction showed that the variables of trust, convenience, and risk had a significant effect. In this study also every variable that has trust, ease, and risk can increase customer satisfaction in e-banking services