Congestion of roads and sky, increasing energy costs and a demand to reduce emissions, have created a need to shift transportation from road and air to rail. Consequently, rail utilisation is increasing, adding stress to the rail infrastructure and time constraints to maintenance. At the same time, the performance and capacity of rail infrastructure are expected to be preserved or even improved. Railway performance and capacity can be enhanced by: expanding infrastructure; introducing better technology; and improving the efficiency and effectiveness of operation and maintenance. Performance measurement has shown to improve the efficiency and effectiveness of organisations, but the development and integration of performance measurements are ...