Quality of Experience Management of Smart City services

This paper investigates the applicability of QoE management on Smart City services. First, we analyze how quality management is implemented for traditional public services (services for which the presence of ICT technologies is limited or not necessary). We then propose a potential framework for the QoE management in Smart City services (traditional public services supported by an important, but not essential, presence of ICT systems), which is based on ICT systems for QoE prediction and management. Finally, we highlight the challenges to be addressed in the near future