Evaluating a Case-based Reasoning Architecture for the intelligent monitoring of business workflows

CBR-WIMS is a framework that implements the Case-based Reasoning (CBR) process to enable the intelligent monitoring of business workflows. The framework uses the SOA paradigm to store and index a set of business workflow execution event traces. It also allows transparent service interfaces to enterprise system components that orchestrate and monitor business workflows. The CBR component employs similarity measures to retrieve workflow execution cases similar to a given target case. This enables the reuse of associated knowledge about the workflow execution into the new target case. This chapter presents the CBR-WIMS approach and architecture and illustrates its features through its application to two real-life enterprise systems. The chapter examines the portability and robustness of the CBR-WIMS architecture and provides an evaluation of its suitability through an analysis of the experience gained from the two enterprise systems application case studies