Modelling risks in IS/IT projects through causal and cognitive mapping

Software systems development and implementation has always been problematic but appear to be becoming more difficult and complex with the rapid introduction of new technology and the increasing complexity of the marketplace. This paper proposes an evaluation framework for identifying the causes of shortfalls in implemented information system projects. This framework has been developed as the result of a currently ongoing longitudinal case study of a problematic development project. The framework proposes the use of causal cognitive maps as a means of eliciting and documenting stakeholders’ perceptions of the interplay between the factors that have a bearing on the success of a project. The technique is used initially as a method of evaluating the execution of completed projects, but the resulting maps can then be used to assess the plans for new projects. A template has been developed which facilitates the mapping of identified risk factors to the technical stages of a development project