Volunteer management at international events

Volunteer management at international events is an important topic to research. The Rugby World Cup 2011 (RWC2011) has been chosen as a typical case to study. RWC 2011 was the biggest sporting event in New Zealand until now, and held in different regions in New Zealand. This report collects a large amount of information about volunteer management: volunteer recruitment, volunteer training, volunteer motivation and satisfaction, and volunteer recognition, as well as specific measures from these four aspects of RWC 2011. The purpose of this report is to investigate what processes are put in place to manage volunteers at international events. The researcher accomplished data information collection from interviews from volunteers and volunteer managers from these two groups. Interview questions developed through focusing on those four aspects of volunteer management. Two group interviewees provided two different levels of information, one from volunteers, and another from management. Four different suggestions on different aspects are made by the researcher to help managers build better volunteer management at international events