ANALYSIS OF STRESS AND BURNOUT AT THE WORKPLACE IN A HEALTH CENTRE NOVO MESTO

Stres je prisoten v življenju vsakega posameznika. Z njim se posamezniki srečujejo tako v zasebnem kot tudi v poklicnem življenju. Če se posameznik s stresnimi situacijami ne zna pravilno soočiti, se lahko pojavijo fizične in psihične zdravstvene težave. Predolga izpostavljenost stresu pogosto vodi tudi v izgorelost. V diplomskem delu sta preučeni področji stresa in izgorelosti zaposlenih. V teoretičnem delu diplomskega dela je uporabljena deskriptivna oziroma opisna metoda, s pomočjo katere sta opredeljena pojma stres in izgorelost. Predstavljeni so vrste stresa, dejavniki in simptomi stresa, znaki in potek izgorelosti ter načini preprečevanja in posledice stresa in izgorelosti. V empiričnem delu je bila s pomočjo metode anketiranja izvedena raziskava med zaposlenimi v Zdravstvenem domu Novo mesto. Namen raziskave je bil ugotoviti, kako stres in izgorelost doživljajo in kako se z njima spopadajo zaposleni. Rezultati raziskave so pokazali, da zaposleni v Zdravstvenem domu Novo mesto doživljajo nizko raven stresa ter da občutijo rahlo izgorelost. Ugotovljeno je bilo, da stres in izgorelost bolj ogrožata ženske, zaposlene na nevodstvenih delovnih mestih in zdravnike. Raziskava je pokazala tudi, da se zaposleni s stresnimi situacijami v večini primerov soočajo na pravilen način. Kljub pozitivnim rezultatom se vodstvu svetuje, da zaposlenim nudi pomoč pri zmanjševanju stresa in izgorelosti z vključevanjem zaposlenih pri odločitvah, z izobraževanjem, komuniciranjem ter delavnicami, s katerimi bi se zaposleni naučili pravilnega soočanja s stresom in izgorelostjo.Stress is present in every individual\u27s life. Individuals encounter it in both private and professional life. If an individual does not know how to properly react in stressful situations, he may experience physical and mental health problems. Too long exposure to stress often leads to burnout. The bachelor’s thesis examines the fields of stress and burnout of employees. In the theoretical part of the thesis, the descriptive method is used, by means of which the concept of stress and burnout is defined. Types of stress, factors, and symptoms of stress, signs and the course of burnout, methods of prevention, and consequences of both stress and burnout are presented. In the empirical part, research was conducted with the help of the survey method among the employees of the Health Center Novo mesto. The purpose of the research was to determine how stress and burnout are experienced and how employees are affected. The results of the research showed that the employees of the Health Centre Novo mesto are at risk primarily with low levels of stress and experience low burnout. It was ascertained that women and employees in non-management positions and doctors are more at risk because of stress and burnout or with a higher level of stress and burnout. The survey also showed that employees make the right decisions in stressful situations. Despite positive results of the research, the organization is advised to provide employees with assistance in reducing stress and burnout by involving employees in decision-making, education and communication, and workshops to help employees to deal with stress and burnout properly