Measuring users' value experience on a travel website (e-value): what value is co-created by the user?

Despite the widespread use of travel websites, our understanding of how best to capture users’ value experiences when using such websites is limited. This article introduces a multidimensional measurement of a user’s value experience on a travel website (e-Value). We then assess the extent to which website users contribute to their own value experience. Based on 175 UK survey respondents, e-Value is formed mainly by cognitive effort, utilitarian value/control, and to a lesser extent by perceptions of emotional value and value for money. Social value experiences do not contribute to e-Value. A user’s own activities on a website (i.e., participation) affect most value dimensions but at different magnitudes. Our findings suggest that website “participation” should be seen as phenomenologically determined by the user as perceived participation affects e-Value dimensions more strongly than actual participation