Possibilities of applying some knowledge management techniques within the higher education domain in South Africa : a literature survey

Includes bibliographical references (p. 86-98).This dissertation explores, by way of a literature survey, the concept of Knowledge Management (KM), and in particular, whether it would be a suitable tool in the Higher Education (HE) environment in South Africa (SA). Traditionally KM was used in the business world, for some institutions, with great success. This dissertation, however, argues that KM is only partially applicable to the HE field in general and in particular in SA. The dissertation will be introduced with the background of knowledge and management. Organizational knowledge, organizational learning and organizational memory are explored. KM and bureaucratic organizations are critically discussed. The HE sector in SA is defined in terms of lifelong learning and learning societies