Disjunctions and convergences: a study of stakeholders' perceptions of public participation in service delivery in Cape Town's Blikkiesdorp

Includes abstract.Includes bibliographical references.This study aimed to investigate the disjunctions and convergences between key stakeholder groups' perceptions of a public participatory relationship between The City of Cape Town Municipality and the Blikkiesdorp community. The key instruments for this research were semi-structured interviews, observation periods and documentary sources which included The White Paper on Local Government (1998), The Batho Pele Handbook (2009) and the National Policy Framework of Public Participation (2007). This analysis was conducted on a single case study in order to gain in-depth information about key stakeholder perceptions