The influence of human factors in halal certification process on organizational performance

This study aims to explore the influence of human factors namely management responsibility, staff characteristics and staff policy on EDC-UUM performance. The overall responses rate for this study was 90 percent. Each variable was measured from developed instrument using 5-point Likert scale which was grouped into four (4) variables; management responsibility, staff characteristics, staff policy and EDC-UUM performance.The data were tested using SPSS software.The instrument was validated and determined using exploratory factor analysis (EFA) and reliability analysis.The data were the analyzed using multiple regression analysis to test the hypotheses.The result show ed that management responsibility and staff policy had positive and significant influence on the EDC -UUM performance. Meanwhile, staff characteristics had no significant influence on the EDC-UMM performance.The findings of this study are hoped to provide a better understanding to hoteliers in Malaysia on the importance of Halal certification process to the hotels performance.The findings can be used by other hoteliers to make some changes and set a new plan in order to obtain the Halal certification for its kitchen and premise