Harnessing knowledge management in the process of performance evaluation of facilities in Malaysia: A critical success factor

Knowledge is vital in decision making process similarly; performance evaluation of facilities is a strategic tool of generating and sharing new knowledge. Both contribute towards continuous improvement of organisational process performance The systematic management of expanding knowledge within the Facilities Management organisation are obviously very crucial. However, the awareness and knowledge to incorporate user feedbacks as part of the overall building process in Malaysia is relatively low, and the mistakes done in managing facilities largely remain continuous un-documented. The reception towards continuous improvement in developing countries such as Malaysia is, arguably, still at its infancy, and the practice is yet to be fully appreciated by many. Those hindrances and successful factors need to be identified the threat and opportunities can be assessed. To date, critical success factors (CFSs) for implementing knowledge management (KM) in Facilities Management (FM) specifically in facilities performance evaluation process have not been systematically investigated. This paper is aimed to bridge this gap in Malaysia context. Exiting studies on CSFs were reviewed to suit the facilities management field, industry and practice organisation. The identification of its critical success factors provides a means by which an organisation can access the threats and opportunities in overall facilities management environments