ICT applications that include functionality for knowledge sharing are routinely used by IT service providers even though their implementation is known to be problematic and the reasons for such problems not well understood. To shed light on the issue, we collected data at two organisations where managers had provided IT service support workers with IT service management (ITSM) tools incorporating functionality for knowledge sharing. Using critical discourse analysis and rhetorical analysis techniques, we contrasted primary data representative of IT service support practice with other primary and publicly available secondary data reflecting the prevailing discourse of IT service managers. Through this analysis, we identify an apparent diss...
This study focuses on how knowledge sharing across boundaries of merging entities during an informat...
Today it has become standard for organizations to rely on self-serving teams to make decisions sinc...
This study focuses on knowledge sharing in large, complex organizations. The study examines the intr...
Managers of service firms should improve the knowledge-sharing intentions among employees to obtain ...
Managers of service firms should improve the knowledge-sharing intentions among employees to obtain ...
Contains fulltext : 73298.pdf (publisher's version ) (Open Access)The purpose of t...
Knowledge sharing, as a significant part of knowledge management, is a difficult but important objec...
Research within knowledge management tends to either overemphasize or underestimate the role of Info...
Knowledge management (KM) is an extremely important activity in the IS industry where IS/IT professi...
Research within knowledge management tends to either overemphasize or underestimate the role of Info...
Knowledge is an important asset in determining the success and survival of an organization in today’...
In a world of tough global competition, where the use of distributed working methods must be describ...
Research has shown that the current knowledge management (KM) approaches do not emphasize enough on ...
This qualitative study is of the interpretivist nature and it aims to examine how knowledge workers ...
This study focuses on how knowledge sharing across boundaries of merging entities during an informat...
This study focuses on how knowledge sharing across boundaries of merging entities during an informat...
Today it has become standard for organizations to rely on self-serving teams to make decisions sinc...
This study focuses on knowledge sharing in large, complex organizations. The study examines the intr...
Managers of service firms should improve the knowledge-sharing intentions among employees to obtain ...
Managers of service firms should improve the knowledge-sharing intentions among employees to obtain ...
Contains fulltext : 73298.pdf (publisher's version ) (Open Access)The purpose of t...
Knowledge sharing, as a significant part of knowledge management, is a difficult but important objec...
Research within knowledge management tends to either overemphasize or underestimate the role of Info...
Knowledge management (KM) is an extremely important activity in the IS industry where IS/IT professi...
Research within knowledge management tends to either overemphasize or underestimate the role of Info...
Knowledge is an important asset in determining the success and survival of an organization in today’...
In a world of tough global competition, where the use of distributed working methods must be describ...
Research has shown that the current knowledge management (KM) approaches do not emphasize enough on ...
This qualitative study is of the interpretivist nature and it aims to examine how knowledge workers ...
This study focuses on how knowledge sharing across boundaries of merging entities during an informat...
This study focuses on how knowledge sharing across boundaries of merging entities during an informat...
Today it has become standard for organizations to rely on self-serving teams to make decisions sinc...
This study focuses on knowledge sharing in large, complex organizations. The study examines the intr...