PERSEPSI PESERTA TASPEN TERHADAP KUALITAS PELAYANAN PADA PT.TASPEN (PERSERO) CABANG MALANG

The purpose of this study is to determine participants' perceptions of service quality at PT. Taspen (Persero) Branch of Malang as well as to know the effort of PT. Taspen (Persero) Branch of Malang on the performance of its service. Techniques in data collection is done by incidental sampling method is the technique of determining the sample by chance, that is anyone who by chance / incidental met with the researcher can be used as a sample, when viewed by the person who happened to meet it is suitable as data source. The data collected are primary and secondary data. The results of the study indicate that the standard of service is very necessary because with the performance of good service it can improve the quality of good service for the company itself. So that will indirectly affect the level of satisfaction of participants. Services provided by PT. Taspen (Persero) Malang Branch according to some participants stated that the service provided by officer taspen "Very Good". Keywords: Service Qualit