Migration of an Administrative System to the Internet

In this thesis paper we investigated a situation where two large corporations, Volvo Car Corporation and BOSCH, wished to renew the way they administer requests for changes in a software product. Our investigation covered what enhancements are needed to improve the administration, when migrating the system to the Internet. The purpose was to present a solution for a more ideal administration system. In the investigation we used interviews, observations and literature studies to get a clear view, more understanding of the situation and find solutions. We also used surveys and questionnaires to focus in on what an improvement could include. The results of the thesis were: 1. A model covering the activities in a future system, making the administration more effective, including an enhanced view of and access to information. 2. The important characteristics to concentrate on when implementing the system. These characteristics are functionality and maintainability