High-performance work system and employee performance: the mediating roles of social exchange and thriving and the moderating effect of employee proactive personality

Research on high-performance work system (HPWS) has primarily drawn from social exchange theory and human capital theory to unlock the underlying mechanisms in relation to employee performance. In addition to social exchange theory and human capital theory, a personal resources perspective can also be used to explain the effects of HPWS. In this cross-level research, we examined the mediating roles of social exchange and thriving, and the moderating role of proactive personality in the relationships between HPWS and task performance and organizational citizenship behavior (OCB) by analyzing a sample of 391 employees and 84 supervisors from 21 firms in China. Using multilevel analyses, social exchange and thriving were found to mediate the effects of HPWS on employee task performance and OCB. Furthermore, proactive personality attenuated HPWS’s direct effect on thriving and indirect effects on employee task performance and OCB through thriving. Finally, we discuss theoretical contributions, and practical implications of the study, as well as future research directions