This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres
The article reviews Enda Brophy’s book Language Put to Work, an important book for our times that c...
This paper locates the emergence of call centres within the broader political economy. We demonstrat...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. Th...
Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a...
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016...
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with ove...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
A review of Enda Brophy's study of call centre work in global capitalism. Language put to work. Publ...
About the book: Call centres are a new type of service work that stand at the interface between corp...
In New Zealand the call centre industry is receiving strong support from both business and governmen...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
"The paper looks at current British and German call centre research in the light of its contribution...
[Abstract]: Call centres have emerged as an organisational phenomenon within a relatively short spac...
Little research has been done in New Zealand on call centres and call centre work. This research inv...
The article reviews Enda Brophy’s book Language Put to Work, an important book for our times that c...
This paper locates the emergence of call centres within the broader political economy. We demonstrat...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. Th...
Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a...
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016...
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with ove...
A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for ...
A review of Enda Brophy's study of call centre work in global capitalism. Language put to work. Publ...
About the book: Call centres are a new type of service work that stand at the interface between corp...
In New Zealand the call centre industry is receiving strong support from both business and governmen...
Altering the prism all centres represent not only one of the most rapidly expanding forms of work an...
"The paper looks at current British and German call centre research in the light of its contribution...
[Abstract]: Call centres have emerged as an organisational phenomenon within a relatively short spac...
Little research has been done in New Zealand on call centres and call centre work. This research inv...
The article reviews Enda Brophy’s book Language Put to Work, an important book for our times that c...
This paper locates the emergence of call centres within the broader political economy. We demonstrat...
Purpose – The present paper attempts to integrate three streams of alternative approaches to provide...
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