L'enrichissement de l'expérience de visite muséale par l'utilisation d'outils interactifs de médiation

This paper focuses on the use of interactive mediation tools during the museum visit. What are the dimensions of the museum visit experience? Is it specific to the nature of the interactive tool (audioguide, tablet, interactive kiosk, multi-user digital table) used during the visit ? First, a state of the art of the researches which focused on the influence of interactive mediation tools on the museum visit is presented. Second, the results from the qualitative method are analysed. On a managerial level, the goal is to help museum professionnals to choose interactive mediation tools in order to enrich the visit experience and broaden their audiences