Electronic ordering of pharmaceutical producst for direct sales

V diplomskem delu smo predstavili celoten proces prenove sistema za elektronsko naročanje farmacevtskih izdelkov za neposredno prodajo tretjim kupcem. Prenovo sistema smo začeli z ustanovitvijo projektne skupine, kjer smo zbrali strokovnjake s področja IT, SAP ERP in skrbnike, ki podpirajo tretje kupce. Nadaljevali smo z analizo problema trenutnega sistema naročanja izdelkov in trenutnih pomanjkljivosti. Glede na proučeno stanje smo se odločili za prenovo poslovnega procesa z oblikovanjem rešitve, ki zahteva minimalen finančni vložek. Sledilo je načrtovanje, izvedba, testiranje prenovljenega procesa in na koncu izobraževanje skrbnikov o novem procesu. Pogledali smo tudi osnove elektronskega poslovanja, razvoj interneta, elektronske pošte, osnove RIP – računalniške izmenjave podatkov in jezika XML. Diplomsko delo smo zaključili z vrednotenjem prenovljenega procesa naročanja za neposredno prodajo tretjim kupcem. Z uspešno optimizacijo elektronskega naročanja izdelkov si bo podjetje zagotovilo višjo stopnjo storitev in povečalo konkurenčno prednost na trgu.In the diploma thesis, we presented the entire process of renewing the system for electronic ordering of pharmaceutical products for direct sale to third parties. We started the system upgrade with the creation of a project team, where we gathered experts for IT, SAP ERP , and customer service managers who support third party customers. We continued with analysing the problem of the current ordering system and the current shortcomings. Based on the situation we studied, we decided on the most optimal approach of renovation and designed the solution with a minimum associated financial costs. The planning, implementation, testing of the renewed process followed, and finally, the training of customer service managers on the new process. We also studied the basics of e-commerce, the development of the Internet, e-mail, EDI basics (Electronic Data Interchange) and XML language. We completed the diploma thesis with financial evaluation of the positive effects regarding renewed process for electronic ordering for direct sales to third party customer. By successfully optimizing the electronic ordering for direct sale to third party customers, the company will provide a higher level of service and increase the competitive advantage of the company on the market