Implementing quality management tools in medium sized enterprises

This bachelor’s thesis has the finality of finding the most efficient and less impactful ways of implementing Quality Management tools and principles for processes in medium to large sized organizations. The understanding of the corporate environment and its challenges was elucidated by a SWOT and PESTLE analysis on different case studies within the company, and the elaboration of a Process Mapping plan. Interviews with the company’s employees were also conducted. The choice of these methods was to identify the problems related to the enterprise and gain knowledge of the company. The result of this study conducted was the identification of the main points for improvement and elaboration of an ideal approach to the specific study case. The solutions proposed were made using established theoretical background on Quality Management Principles, Six-Sigma Design, Tools, and principles for Innovation in the Corporation Environment. Those mentioned, proved to be essential part on the development of efficient mechanisms for implementing principles of Quality Management with the aim of increasing productivity and efficiency in the company’s overall processes. The recommendations given were the implementation of processes measurements and data analysis software for more efficient data gathering, strategic management charts for processes, GUT matrices for hierarchization, and balanced Scorecard (BSC) principles and tools. One of the expected outputs of this research is the explanation of patterns and on companies facing challenges related to the implementation of quality management tools, how their response to this process was, and what can be done to avoid unnecessary efforts and possible mistakes