Face-to-face : cross-cultural communication with Somali-speaking parents

Thesis (M.TESOL)--University of Melbourne, Melbourne Graduate School of Education, 2008This research thesis reports on an investigation of cross-cultural communication at one Victorian primary school, at which the linguistic and cultural backgrounds of the staff and a sizeable proportion of the parents differ markedly. This qualitative, case study investigated the perspectives of one group of parents, all from a Somali speaking background, and school staff about the current levels of cross-cultural communication and how these key stakeholders believed home/school links could be improved. Data for this investigation were gathered from parent participants through group and individual interviews, some of which were conducted in Somali with the assistance of a bilingual research assistant. Consideration of these participants' vulnerable social status (Liamputtong, 2007), was an important aspect of this research process thus ensuring these parents, seldom heard within the school environment, had the opportunity to express their opinions and relate their experiences of cross-cultural communication with school staff. The data collection process, therefore, provides a model for excellent cross-cultural communication between an institution, such as a school, and a marginalised parent community. Written questionnaires, comprising open-ended and some ranked questions were used to investigate staff perspectives of cross-cultural communication. This was followed by a group interview with some staff members in which issues were discussed with greater depth. This research project revealed that the low-levels of cross-cultural communication noted at this school are not an indication of the level of goodwill held by Somali-speaking parents and school staff. On the contrary, all participants expressed a strong desire to learn more about the other and for communication levels to improve, recognising the importance of strong home/school links in improving educational outcomes for students. Through the suggestions, opinions and experiences of participants, a series of recommendations are made in this report, so that the momentum of improved communication, initiated by the research project, might be continued at the school, or within similar educational contexts