Understanding user behavior is a key aspect when designing new features for websites. There are many approaches to gathering knowledge about how users behave depending on the particular aspect that is wanted to be modeled. Common idea is to try to model the behavior into mathematical form to be able to evaluate it numerically and not just empirically. This thesis tries to learn more about users behavior by modeling their actions in Elisa's new self service site with different modeling techniques. Adapting few different models from source material to test their viability in real world situations to try to develop a metric to asses the overall satisfaction of the users experience on the site. The goal is to then use this metrics to asses f...
Industries have surpassed the line between offering either products or services, and the vogue is to...
The objective of this study was to develop the present feedback handling process further so that the...
Internet ja sosiaalinen media ovat luoneet uusia tapoja yrityksille olla vuorovaikutuksessa nykyiste...
Computer systems that users interact with are becoming more and more driven by artificial intelligen...
Municipalities are adapting e-services in a growing extent. For example, feedback can be sent to mu...
Tässä opinnäytetyössä tehdään asiakaspalautteen teemamuutosten tilastollinen monimuuttuja-analyysi k...
Käyttökokemus (UX) koostuu käyttäjän sekä käyttöliittymän vuorovaikutuksesta tietyssä kontekstissa, ...
This thesis discusses how software developers can measure the use of a mobile application and valida...
A well-designed product includes end-user needs and fits the application context. Ensuring the succ...
Analytics tools, which collect data of user behavior, have become commonplace in mobile applications...
This master’s thesis consists of literature review and research part. Customer experience and two cu...
The objectives of this study were to investigate how to improve existing services of a small handicr...
Objectives of the Study: The unique measurability of websites allows the collection of detailed inf...
Käyttäjäkeskeinen suunnittelu on tullut osaksi palvelusuunnittelua yhä vahvemmin palvelujen digitali...
Nykyiset innovaatiot sekä jatkuva digitalisaatio ovat muuttaneet kuluttajien ja brändien välistä suh...
Industries have surpassed the line between offering either products or services, and the vogue is to...
The objective of this study was to develop the present feedback handling process further so that the...
Internet ja sosiaalinen media ovat luoneet uusia tapoja yrityksille olla vuorovaikutuksessa nykyiste...
Computer systems that users interact with are becoming more and more driven by artificial intelligen...
Municipalities are adapting e-services in a growing extent. For example, feedback can be sent to mu...
Tässä opinnäytetyössä tehdään asiakaspalautteen teemamuutosten tilastollinen monimuuttuja-analyysi k...
Käyttökokemus (UX) koostuu käyttäjän sekä käyttöliittymän vuorovaikutuksesta tietyssä kontekstissa, ...
This thesis discusses how software developers can measure the use of a mobile application and valida...
A well-designed product includes end-user needs and fits the application context. Ensuring the succ...
Analytics tools, which collect data of user behavior, have become commonplace in mobile applications...
This master’s thesis consists of literature review and research part. Customer experience and two cu...
The objectives of this study were to investigate how to improve existing services of a small handicr...
Objectives of the Study: The unique measurability of websites allows the collection of detailed inf...
Käyttäjäkeskeinen suunnittelu on tullut osaksi palvelusuunnittelua yhä vahvemmin palvelujen digitali...
Nykyiset innovaatiot sekä jatkuva digitalisaatio ovat muuttaneet kuluttajien ja brändien välistä suh...
Industries have surpassed the line between offering either products or services, and the vogue is to...
The objective of this study was to develop the present feedback handling process further so that the...
Internet ja sosiaalinen media ovat luoneet uusia tapoja yrityksille olla vuorovaikutuksessa nykyiste...