Importance and Incorporation of User Feedback in Data Stewardship

Since August 1994, The National Aeronautics and Space Administration's (NASA's) Earth Observation System Data and Information System (EOSDIS) has been serving a global community of over 3 million users with Earth science data in a variety of disciplines. During the entire life of EOSDIS, various mechanisms for user feedback have been extremely important and valuable to its evolution and proven performance. Some inputs from user groups have resulted in fundamental changes in the architecture, design and operations of EOSDIS, while others have provided ideas for incremental changes. The purpose of this paper is to share this experience and the benefits that have resulted from the user feedback.In early to mid-1990s, the EOSDIS Advisory Panel (a.k.a. Data Panel) provided significant inputs for the architecture and design of EOSDIS resulting in NASA's establishment of a set of Distributed Active Archive Centers (DAACs) and development of a "working prototype with operating elements" called Version 0 EOSDIS, which went into operation in August 1994. The Data Panel also participated in many of the requirement and design reviews and influenced the design of EOSDIS through their comments.In 1995, the U.S. National Research Council's Committee on Global Change Research conducted a review of the U.S. Global Change Research Program and NASA's Mission to Planet Earth/EOS, including the plans for EOSDIS. One of this committee's recommendations was that the "Responsibility for product generation and publication and for user services should be transferred to a federation of partners selected through a competitive process open to all". In response, NASA initiated an experiment with a "self-governing" federation called the Working Prototype ESIP (WP-ESIP) Federation. This federation, with support from NASA, NOAA and USGS, has now grown into the Earth Science Information Partners (ESIP) with over 140 member organizations.The EOSDIS DAACs' User Working Groups (UWGs) represent broad user communities served by the respective DAACs. As regular users of the DAACs and experts in their scientific disciplines, the UWG members provide valuable inputs for planning and prioritizing the services as well as addition of new datasets for the benefit of the community