Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory
The term satisfaction is a very important concept in marketing and is central to many definitions. T...
Customer satisfaction occupies a central role in marketing. Not surprisingly, researchers have produ...
The social policy background to the proliferation of patient satisfaction surveys is a desire for in...
Against a background of growing consumerism, satisfying patients has become a key task for all healt...
Over the past 10 yr consumer satisfaction has gained widespread recognition as a measure of quality ...
Patient satisfaction has become an established indicator of the quality of health care yet, despite ...
In a move towards a more informed understanding of the concept of satisfaction, this paper aims to e...
Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ v...
In a move towards a more informed understanding of the concept of satisfaction, this paper aims to e...
Patient satisfaction is a topic that is important both to medical (health) care providers, the patie...
This study was undertaken to test the satisfaction process as it relates to the consumption of presc...
The expectations-disconfirmation paradigm provides the most popular explanation of consumer satisfac...
The concept of patient satisfaction has a long history of controversy and debate. Yet it remains a t...
Although patient satisfaction is a commonly applied measure when evaluating health services, there a...
Patient satisfaction and customer focus are increasingly important objectives set for health service...
The term satisfaction is a very important concept in marketing and is central to many definitions. T...
Customer satisfaction occupies a central role in marketing. Not surprisingly, researchers have produ...
The social policy background to the proliferation of patient satisfaction surveys is a desire for in...
Against a background of growing consumerism, satisfying patients has become a key task for all healt...
Over the past 10 yr consumer satisfaction has gained widespread recognition as a measure of quality ...
Patient satisfaction has become an established indicator of the quality of health care yet, despite ...
In a move towards a more informed understanding of the concept of satisfaction, this paper aims to e...
Studies of patient satisfaction are regarded by many as the most important way to obtain patients′ v...
In a move towards a more informed understanding of the concept of satisfaction, this paper aims to e...
Patient satisfaction is a topic that is important both to medical (health) care providers, the patie...
This study was undertaken to test the satisfaction process as it relates to the consumption of presc...
The expectations-disconfirmation paradigm provides the most popular explanation of consumer satisfac...
The concept of patient satisfaction has a long history of controversy and debate. Yet it remains a t...
Although patient satisfaction is a commonly applied measure when evaluating health services, there a...
Patient satisfaction and customer focus are increasingly important objectives set for health service...
The term satisfaction is a very important concept in marketing and is central to many definitions. T...
Customer satisfaction occupies a central role in marketing. Not surprisingly, researchers have produ...
The social policy background to the proliferation of patient satisfaction surveys is a desire for in...
DOI
Add to ORKG