[[alternative]]The Relationship among Employees’ Work-Family Conflict, Quality of Work and Turnover Intention in International Tourist Hotels: The Moderating Role of Leisure Coping

[[abstract]]飯店是勞力密集的產業，需要大量人力提供優質服務。然而，現在多數為雙薪家庭，當員工面臨長工時，而無法兼顧家庭，因此有工作家庭的衝突壓力。一旦員工長期面臨工作家庭衝突下，對工作品質大打折扣，甚至可能影響他們離職傾向。本研究從休閒因應文獻切入，將休閒因應概念是否緩解員工的工作家庭衝突所帶來工作上的影響。因此，本研究目的旨在探討國際觀光餐旅員工之工作家庭衝突、工作品質、離職傾向的研究，並以休閒因應為調節角色。本研究以國際觀光旅館員工為研究對象，共發出400份問卷，有效問卷281份，回收率70.3%。本文以統計套裝軟體SPSS20.0版本，問卷回收後進行描述性統計、信度分析、相關分析與迴歸分析來驗證各變項間之關係。研究發現工作家庭衝突負向顯著影響工作品質，工作品質負向顯著影響離職傾向，在休閒因應未顯著的調節結果。希望能提供實務上的建議給觀光旅館業者，作為企業管理或在職培訓的項目。[[abstract]]Hotel can be considered as a labor-intensive industry, which may require a great deal of workforce to provide premium quality services. However, since most families are dual-income families, when employees face long working hours, the issue of work-family conflict may emerge. Once employees face work-family conflicts for a long period of time, this might decrease the quality of employees’ work performances, and may indirectly influence their turnover intention. This study mainly uses the leisure coping literature to examine whether leisure coping could mitigate work-family conflicts for employees. Therefore, the main purpose of this study was to investigate the relationships among work-family conflict, quality of work, turnover intention, and the moderating effect of employees’ leisure coping between work-family conflict and quality of work. In this study, we collected data from employees in international tourist hotels. Among the 400 questionnaires collected, 281 of them were effective (70.3%). Descriptive statistics, Pearson’s correlation analysis and regression analysis in SPSS 20.0 were used to analyze data. The results have shown that work-family conflict has a significant negative influence on quality of work. Quality of work has a significant negative influence on turnover intention. Furthermore, leisure coping has a slight moderating effect between work-family conflict and quality of work. The findings of this research may provide reference for hotels in relation to management or on-site training